At PayFit, we offer a range of support options to suit your needs. Please refer to the sections below for information about the different support options and how to access them.
For security reasons, we can no longer respond to queries sent to help@payfit.com. You must be logged in to your PayFit account to contact our support team using one of the following options.
Help Centre articles
Explore our extensive library of articles to understand everything about PayFit and UK payroll. Access these articles directly from PayFit by clicking the support button on the bottom right, selecting 'Explore help resources' and accessing the Help Centre.
PayFit Copilot Support
PayFit Copilot is the route to all PayFit support, located directly in your PayFit account. It's an AI-powered tool based on our Help Centre documentation. This virtual agent is available 24/7 and responds instantly to your questions about payroll, HR management and the use of PayFit’s platform.
If PayFit Copilot is not able to answer your query, you will be routed to either raise a support ticket or to our live chat. Our live chat hours are from 10am to 12pm and 2pm to 5pm (UK time) from Monday to Friday. The availability of live chat is dependent on your PayFit plan.
