At PayFit, we offer a range of support options to suit your needs. Please refer to the sections below for information about the different support options and how to access them.
For security reasons, we can no longer respond to queries sent to help@payfit.com. You must be logged in to your PayFit account to contact our support team using one of the following options.
Help Centre articles
Explore our extensive library of articles to understand everything about PayFit and UK payroll. Access these articles directly from PayFit by clicking the support button from the bottom right, then Help.
Ticketing system
To raise a support ticket, visit our Help Centre, then scroll to the bottom and click Send a request. You can monitor your existing tickets from the My Requests page.
Chatbot
Our chatbot is designed to answer frequently asked questions from all PayFit users. Here are a few examples of queries it can handle:
How do I add a new admin?
Can an employee have multiple student loans?
What data syncs from HiBob?
Why is my employee's tax fluctuating?
If the chatbot doesn't answer your question, you can raise a ticket directly through it.
Live chat (Premium only)
For Premium plan users, if the chatbot can't resolve your issue, you'll be redirected to live chat with our team. Our live chat hours are from 10am to 12pm and 2pm to 5pm (UK time) from Monday to Friday.
If live chat isn't available, you can create a ticket.
Book a call (Premium only)
Premium plan users can also book a call through the chatbot. Select I want to book a call with my advisor and you’ll receive a link to schedule a 30-minute call with your customer care representative. Calls must be booked at least two hours in advance.
