1. Cancellation Request
The PayFit subscription agreement is a rolling monthly agreement. To cancel your subscription, you will need to contact the PayFit Customer Care Team to indicate your intention to terminate your subscription.
You will need to specify the entities concerned, as well as the last month you intend to use PayFit services to run payroll, to ensure PayFit is aware of the last month HMRC declarations need to be made.
Our customer support team will handle your request, answer your questions, and assist you in this process according to your situation.
đ Please note
Your request must be made no later than the last day of the calendar month preceding the last desired month of use of PayFit services.
For example, if you notify termination of your contract during the month of May, the termination will be effective at the end of the month of June, which will be the last month billed and debited.
Late notice may result in additional monthly charges.
2. Access to PayFit
Once your account is closed, access to your PayFit account will be restricted. Initially, you will only be able to temporarily view the following features and information:
Dashboard
My Employees
Documents
Reports
Billing (under Access & Emails)
Personal settings
The Help Centre
One month after your account is closed, you will receive an email at your email address registered with PayFit inviting you to download all of your documents from your PayFit account. Weâve added an easy-to-use âDownload Allâ button for this.
We advise you to download all of your documents upon receipt of this email, as your data and access will be permanently deleted.
3. Declarations managed by PayFit
Once your last payroll is run, PayFit will send your final RTI Submissions, the FPS (on or the day before your payday), and the EPS on the 9th of the following month.
If PayFit is managing any pension submissions or payments through faster payment services on your behalf, the last submissions will also be made in line with your last payroll month.
4. Final invoice
You will receive your final PayFit invoice the month following your effective termination date. Direct Debit payment is taken in the month following when the invoice is issued.
For example, if you notify termination of your contract during the month of May, the termination will be effective at the end of the month of June, and the last PayFit invoice will be issued around July 15 (even if you no longer use the services). Direct Debit payment will be taken around August 15.
If you havenât run payroll in the months leading up to the effective termination date, youâll still be charged the base fee and the employee charges based on your last pay run.