Only clients under our Premium plan have access to the eNPS survey. Survey results are only visible to Administrators to guarantee data confidentiality.
Step 1: Access results via the survey list
Go to Performance & Engagement > Surveys. On your dashboard, you'll find the complete list of your surveys with their status:
Active: surveys currently collecting responses
Inactive: suspended surveys
Drafts: surveys being created
Click on the name of the desired survey to access its detailed results and for a global overview of scores and detailed responses for each question.
Step 2: Explore scores by theme
Quick navigation by theme if they are set up
1️⃣ From your dashboard, click directly on a specific theme's score.
2️⃣ This action takes you directly to questions related to that theme.
Example: By clicking on the "Management" score, you'll view all questions relating to team management and their associated results.
Step 3: Understand engagement indicators
Available metrics
📊 eNPS (employee Net Promoter Score)
Indicator of company loyalty and recommendation
Score calculated between -100 and +100
Breakdown: Promoters (9-10), Neutrals (7-8), Detractors (0-6)
📈 Thematic engagement scores
Detailed measures by domain (management, recognition, company vision, etc.)
Customisable scale according to your survey parameters.
📋 Participation indicators
Participation rate: percentage of employees who responded
Completion rate: percentage of complete responses
Step 4: Analyse responses in detail
For each question, you can view:
Score distribution: graphical breakdown of responses
Anonymous comments: qualitative feedback from your employees
Evolution over time: comparison with previous surveys (if available)
How to deepen the analysis:
1️⃣ Click on a specific question to see response details.
2️⃣ Analyse comments to understand the context behind scores.
3️⃣ Identify recurring trends in feedback.
Step 5: Identify trends and define actions
Use your data to take action:
🔍 Comparative analysis
Compare results between different themes
Identify strengths and areas for improvement
Observe score evolution over time
📊 Action prioritisation
Focus on themes with the lowest scores
Consider comments to understand root causes
Define targeted corrective actions
💡 Progress tracking
Plan follow-up surveys to measure the impact of your actions
Use automatic recurrence for regular monitoring
Regular analysis of your engagement survey results enables you to make informed decisions to improve your team's satisfaction and performance. Use this feedback to build a more fulfilling work environment.