Our HiBob integration automatically syncs your employee information from HiBob to PayFit, significantly reducing the time spent entering employee changes.

By using our integration with HiBob, you can:

💡 Save time.

💡 Remove manual double entry of data.

💡 Improve workflows and alignment between HR and finance teams.

💡Choose the data you'd like to be synced with PayFit

💡 Align your tech stack.

Once you've set up the integration to PayFit you can choose to sync any of the following fields from HiBob.

The integration can sync any of the following information that has been added, removed or changed:

✅ Personal information: name, address, phone number, email address.

✅ Employee bank details: sort code, account number, and bank name (UK bank details only).

✅ New starter personal information: including gender, title, tax code, NI number, payroll number, and start date.

✅ Salary changes: hourly, daily, weekly, monthly & yearly salaries (backdated up to one month in the past).

✅ Contract details: job title, hours worked per week, weekly working pattern.

✅ Leaver information: leave date, reason.

✅ Bonuses or commissions.

✅ Annual and sick leaves: start and end dates in the current month, the future or up to one month in the past.

❌ Annual leave entitlement (this must be added manually into PayFit if you want the remaining leave entitlement to be calculated and for PILOH to be calculated when an employee leaves).

❌ Change of employment start date (this is to avoid discrepancies with HMRC).

❌ Other types of leave (eg. parental/unpaid/jury service).

❌ Other types of payments (incl. deductions).

❌ Pushing payslips from PayFit to HiBob.

❌ Overtime.

❌ Pension scheme information.

❌ Custom fields - We don't currently support synchronisation for custom fields. PayFit can only sync the default HiBob fields. It's also important that these fields aren't renamed in HiBob as this can disrupt the sync.

There are five steps to setting up the integration between HiBob and PayFit.

For PayFit to access information from HiBob, we use an API token. The API token is a key that allows PayFit to access your HiBob data. To create the API token;

For further information, please refer to HiBob’s Help Centre API Guide.

At this point, you need to note which employees you'd like to sync, so you can send this to us:

We recommend running a practice sync before syncing into your live account. This gives you a chance to review the information that will be synced from HiBob into PayFit without affecting your live account. To do this;

1️⃣ Send our team a message via the Help Centre to say that you'd like to test the integration. Don't forget to include the settings you noted in Section three.

The testing process usually takes a couple of days. Our Customer Success team will get in touch if there are any issues related to your API token.

2️⃣ After the testing is complete, they'll direct you to the integration activity log, stored securely in your Company documents folder. This log shows the employee data that would sync from Hibob, based on the settings provided. Please review this data to check it includes the data you expected.

3️⃣ Once you're happy with the data, you'll need to add those employee settings that you noted in Section three, into PayFit. To do this:

4️⃣ The integration is now live and your data will sync from HiBob each night.

Once the integration is set up, the sync happens at night (outside of business hours) every 24 hours. Any information added to HiBob will appear in PayFit the following day.

Within the integration hub, you can view a log of the changes made through the integration, with information such as the date of the change, the type of change as well as the original and new data available on your PayFit app. This is available from

To view the activity log:

You can also download the log for offline review.

We have a dedicated team who look after our integrations. They test and monitor the integration regularly so if we spot anything that looks amiss, your customer care representative will be in touch to notify you and advise on the next steps. If you spot anything that looks incorrect in your PayFit account after checking the activity log, please reach out to a member of our team via the Contact Us form.

When selecting your integration settings, you can choose whether you want all of your employees on HiBob to be added to PayFit. If you select no, you're able to choose the filters to apply. Once you've selected the filters, you'll need to wait one working day for PayFit to pull over the filters (e.g. if you select contract type, PayFit will copy over the categories you use on HiBob). Once you've selected the specific categories, PayFit will only sync this information.

The most common authentication errors are:

If the authentication error isn't rectified by following the above instructions, please reach out to our team via the Contact Us form.

If employee information, that is included in the integration, is updated on PayFit only, the information will be replaced by what is present on your HiBob software.

To ensure PayFit is updating the correct employees with HiBob information, we will use nine different data points and compare them between both software.

If there is a situation where we are not able to match the employee, the employee will be indicated as “Not complete” in the ‘matched employee details’ section. If an employee is ‘Not complete’ this will also prompt a required action to ensure that the employee's payroll will run smoothly. Information may need to be updated in HiBob for PayFit to sync the data to the correct employee. More information regarding this can be found in our Employee Matching Status article.

When an employee is added to HiBob, the relevant information is automatically synced to PayFit, reducing the time taken to onboard your new team members. However, not all employee information needed for payroll will be entered into your HR software. Therefore, for every new starter, there will be some additional information to be added to PayFit, e.g. year to date information, to ensure your employee is included on the payroll and paid correctly.

Admins can now choose when new employees are added to PayFit after they are added to the HR software. The options are: as soon as the employee is added to the HR software (via the overnight sync) or if their start date is in the current month. You can adjust your choice at any time by going to the Integrations Hub > Settings.

If an employee returns to work for you after leaving, from HiBob, you can simply add a new contract to the existing employee's record. However, from a payroll point of view, HMRC requires a second employment, with a new RTI ID. This requires a second employee record in PayFit.

As the original HiBob record is linked with the employee's first employment on PayFit, PayFit is no longer able to sync information from Hibob to a new record on PayFit. To use the integration for the second employment, in HiBob, you'll need to set up a second employee record for the new employment. Otherwise, this employee will always be excluded from the sync and you'll need to manually update the record in PayFit and in HiBob.

Service user tokens are currently not supported in the PayFit portal. We'll update this article when this is supported in the future.

PayFit currently integrates directly with HiBob and not Bob’s Payroll Hub, Payroll Connect.

We're always working to improve our integrations so if you have any suggestions for further information to sync from HiBob to PayFit, please let our team know via the Contact Us Form. Whilst we cannot promise any specific features due to data access limitations, it's great for us to know what would improve your internal processes even further.

At this time, the integration is only available in the UK.