If you've been sent this article by our support team, it's because you've queried why your HMRC account charges don't match your PayFit reports, we refer to this as an ‘HMRC Discrepancy’.
To resolve this issue we need some information from your HMRC account. Please see below for examples of the screenshots we need, depending on whether you have a company-wide, or an employee specific discrepancy.
Company-level HMRC discrepancy
In this case, your monthly charge on your HMRC account differs from your PayFit reports. E.g., HMRC report your monthly payment is £10,500, but your PayFit reports state £10,000).
Note: When logging in to your HMRC account, you need to choose the PAYE for Employers service. Your HMRC account might be linked to multiple services, e.g., corporation tax, but you'll need to use the PAYE for Employers service.
Business tax account overview
If we ask for a Business tax account overview page please provide this screenshot:
Annual statement
If we ask for a specific year's annual statement, please provide this screenshot:
Monthly PAYE statement
If we ask for a screenshot of a monthly PAYE statement, please provide this screenshot for each month:
Note: Please include all credits and payments in the screenshot.
Employee account HMRC discrepancy
If an employee has a query regarding their HMRC account values, we need the following information from their personal tax account.
Breakdown of taxable income
If we ask for the employee's taxable income for a specific tax year, please ask your employee to send you this screenshot:
Taxable income overview
If we ask for Taxable income overview, please ask your employee to send you this screenshot:
