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Support on your PayFit plan

Rebecca Russell avatar
Written by Rebecca Russell
Updated over 10 months ago

To discover specific types of support covered within your PayFit plan, please see the table below. If you're unsure, please reach out to our support team via the Help Centre.

Services

Light

Standard

Premium

Supported onboarding & video training

✅

✅

✅

Help Centre articles

✅

✅

✅

In-app chatbot

✅

✅

✅

PayFit Academy (online learning platform)

✅

✅

✅

Access to payroll professionals

✅

✅

✅

How to use PayFit

❌

✅

✅

Payroll legislation guidance

❌

✅

✅

Access to PayFit's OpenAPI

❌

✅

✅

Live chat

❌

✅

✅

Ad-hoc call with a payroll professional for complex queries (Book-a-call)*

❌

❌

✅

Ad-hoc or quarterly business reviews*

❌

❌

✅

Dedicated Customer Success Manager*

❌

❌

✅

TUPE transfer support (**available for a fee)

❌

❌

✅

Payroll features

Standard & non-standard pension submissions

✅

✅

✅

Payment (bank) files

✅

✅

✅

Faster payments (available for a fee)

✅

✅

✅

Sync with accounting software

✅

✅

✅

Custom journal setup

❌

❌

✅

Corrections

Light

Standard

Premium

Re-open payroll before payday

✅

✅

✅

Guidance on how to make your corrections in the current month

❌

✅

✅

Correction in previous month. For more information, please refer to our Help Centre article.

❌

❌

✅

Benefits and expenses

Light

Standard

Premium

Automatic submission of P11Ds and/or P11D(b)

✅

✅

✅

Managed P11Ds and/or P11D(b):

  • Call with a payroll professional to set up or change benefits

  • Reconciliation of your benefit values against PayFit

  • Adding benefits that aren't available in PayFit.

  • Making corrections to benefits processed incorrectly (employee contributions, payrolled benefits, and vouchers)

❌

❌

✅

Making corrections to P11Ds and/or P11D(b) forms submitted to HMRC

❌

❌

❌

HR features

Light

Standard

Premium

Employee system of record

❌

✅

✅

Leave & absence management

❌

✅

✅

Employee onboarding & off-boarding

❌

✅

✅

Organisation chart

❌

✅

✅

Assigned rights & approval

❌

✅

✅

E-Signature

❌

✅

✅

Performance review campaign creation, management, and tracking

❌

❌

✅

One-to-one meeting templates and management

❌

❌

✅

Expenses (available for a fee)

Light

Standard

Premium

Expense management

✅

✅

✅

Easy receipt scanning (OCR)

✅

✅

✅

Expense reporting

✅

✅

✅

Assigned validation rights

✅

✅

✅

What isn't included

Light

Standard

Premium

Employment law***

❌

❌

❌

Global mobility ***

❌

❌

❌

Employment tax

❌

❌

❌

Employee share schemes

❌

❌

*For companies with over 25 employees.

**If you need to complete a TUPE process, and you’re happy to manage the migration yourself, we can set up your new account free of charge. If you require further support in transferring your employees, you must let us know before the first day of the month prior to the transfer. If you’re on our premium plan, there is no charge for our support. If you’re on our light or standard plan, we charge a one-off fee of £50 or £3 per employee, whichever is higher.

***We currently partner with Tercus HR, our recommended HR consultant who offers advice on the following:

  • Restructures

  • Disciplinaries, grievances and dismissals

  • Training

  • Liability on benefit types

  • Global mobility.

Prices are available in blocks of 15 minutes. Olga Crosse can be contacted directly at olga@tercushr.co.uk, please include 'PayFit Referral' in the subject. For further details, please visit https://tercushr.co.uk/.

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