Only clients under our Premium plan have access to the eNPS survey. HR surveys can only be created from the Administrator space and results are also only visible to Administrators.
How to set up a custom eNPS survey in PayFit
Step 1: Access the survey feature
Go to Performance & Engagement > Surveys
To start a new survey, click Create survey > and you can choose between:
Starting from a predefined eNPS template. Guide here
Designing your survey entirely from scratch
Step 2: Configure your survey
Go to the Configuration tab to define the parameters:
Survey name: Choose a clear name that reflects the objective. Example: "2025 Engagement Survey"
Description (optional): Add context if necessary
Participants: By default, all employees are included. Participant lists for eNPS cannot be customised to ensure the results remain representative, and the responses remain anonymous.
Scheduling
Start date: Define when the survey will be launched
Frequency: Choose how often the survey repeats:
Every 2 weeks
Monthly
Every 3 months (recommended)
Every 6 months
Annually
Step 3: Create your questions
In the Question tab, build your questionnaire: For each question, you can:
Formulate the question clearly and precisely and add a description to provide context if necessary.
Associate a theme to facilitate results analysis
Choose the response type:
Scale from 1 to 5 (with customisable labels)
Open questions for comments
Allow comments to deepen responses whilst preserving anonymity.
Tip: Include a mix of question types to capture both quantitative and qualitative insights.
Step 4: Schedule and launch
After finalising your questionnaire, return to the Configuration tab.
Check all your survey parameters.
Click on Schedule survey to activate sending according to the established calendar.
The employees will then receive an email inviting them to respond to the survey from their employee space.
Step 5: Analyse results
Use the provided charts to observe trends and fluctuations in your eNPS scores over time. To analyse your survey results, see this help article: Analysing your engagement survey results on PayFit, available here.
Delete or pause an eNPS survey
To stop a survey, open your active eNPS survey from the dashboard, then click Pause survey or Delete.
If you pause the survey, the next iteration will not be sent and your data will be retained. You can reactivate the survey later and maintain continuity of your data.
If you delete the survey, it will no longer appear on your dashboard and all information related to that survey will be deleted and lost.
Our recommendation: Select Pause if you want a temporary break, to preserve your engagement data.